Introduction
moss-badger ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email address, mailing address)
- Information about your digitization project
- Payment information when you purchase services
- Communications you send to us
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send you technical notices, updates, and administrative messages
- Communicate with you about services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
Physical Materials Security
When you send physical materials (photographs, film, tapes, documents) to us for digitization, we take extensive precautions to protect them:
- All materials are stored in a climate-controlled, secure facility
- Access is restricted to authorized personnel only
- Materials are tracked throughout our process
- Insurance coverage protects materials while in our care
- Originals are returned via tracked, insured shipping
Digital File Security
Digitized files created from your materials are:
- Stored on encrypted servers during processing
- Transmitted using secure, encrypted connections
- Deleted from our systems 90 days after delivery unless you request extended storage
- Never shared with third parties without your explicit consent
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
- To service providers who assist in our operations
- To comply with legal obligations
- To protect our rights and safety
- With your consent
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Contact information from inquiries is retained for two years unless you request earlier deletion.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent where applicable
Cookies
We use cookies and similar technologies to collect information and improve your experience. For more details, please see our Cookie Policy.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: 475 Richmond Street West, Suite 308, Toronto, Ontario M5V 1Y6, Canada